SHIPPING & RETURNS

SHIPPING & RETURNS

Last updated: March 23, 2026

Thank you for shopping with Eslaby.
Below you will find all the information regarding shipping, returns, and your rights as a customer within the European Union.

1. Shipping Information

We currently ship our sublimated products to:

  • Slovakia
  • Czech Republic
  • Poland

Processing Time

All products are made to order using sublimation printing techniques.
Please allow 3 business days for production before your order is shipped.

Delivery Time

Estimated delivery time after dispatch:

  • Slovakia: 3–10 business days
  • Czech Republic: 3–10 business days
  • Poland: X–X business days

Delivery times may vary depending on courier services and seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery address.

We are not responsible for delays caused by courier services or circumstances beyond our control.

2. Right of Withdrawal (EU 14-Day Return Policy)

In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order, without giving any reason.

To exercise this right, you must notify us by email at:

[Your Email Address]

You may use the model withdrawal form provided below, but it is not mandatory.

3. Conditions for Returns

To be eligible for a return:

  • The product must be unused.
  • The product must be in its original condition.
  • The product must be returned in its original packaging.

The customer is responsible for the direct cost of returning the goods.

We strongly recommend using a tracked shipping service, as we cannot issue refunds for items that are not received.

4. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Products that have been customized or personalized according to the customer’s specifications (for example, items with custom names, dates, or personal content).
  • Items that show clear signs of use or damage caused after delivery.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  1. Contact us within 48 hours of delivery.
  2. Send clear photos of the product and the packaging.
  3. Include your order number.

We will offer either a replacement or a full refund at no additional cost.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be processed using the same payment method used for the original purchase.
  • We will refund the product price and the original standard shipping cost (if applicable).
  • Refunds may take several business days to appear, depending on your bank.

ANNEX: MODEL WITHDRAWAL FORM

(Complete and send this only if you wish to withdraw from the contract)

To:
[Your Full Name / Eslaby]
[Your Full Postal Address]
Email: [Your Email Address]

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Order Number: [Insert Order Number]
  • Product(s): [Insert Product Name(s)]
  • Ordered on: [Insert Date]
  • Received on: [Insert Date]

Customer Details:
Name: [Insert Your Name]
Address: [Insert Your Address]
Date: [Insert Date]